Full-time
Customer Support Executive
We are a Group of companies that deals with a variety of services and are soon going to expand our business. Our missions are bold and hence we are on a constant lookout for people who are exemplary and want to build the future with us. We do not believe in hierarchy hence we have a flat organizational structure that gives our associates prodigious opportunities to grow. We hire people who are Inquisitive and are passionate about their careers.
- Respond to customer inquiries and requests that can include: product updates, and resolving customer queries.
- Work cross-functionally to ensure accurate and timely updates to our customers
- Contribute to special projects to improve internal/external processes and client satisfaction
- Demonstrate a proactive, solution-based approach to build customer relationships via emails.
- Identify and proactively manage risk areas, scope and customer expectations that could impact success
- Take ownership of customer issues.
- 2 years of customer service driven work preferred
- Professional written and verbal communication skills
- Solutions-oriented self-starter
- Strong project management and follow-up skills to ensure completion of a task
- Ability to multi-task and handle matters with no supervision and with excellent follow up
- High attention to details
- Energized by making customers happy and successful
We are a Group of companies that deals with a variety of services and are soon going to expand our business. Our missions are bold and hence we are on a constant lookout for people who are exemplary and want to build the future with us. We do not believe in hierarchy hence we have a flat organizational structure that gives our associates prodigious opportunities to grow. We hire people who are Inquisitive and are passionate about their careers.
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work Individually as well as in teamwork.
- We like to take ownership of our work and expect the same from our team members.
- We are super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share & receive feedback with the founders at any time
